The 4-Part Business Proposal Framework

Why do you write business proposals? Same reason we do! We write proposals to win more business, pay our bills and send the kids to college. Same as you, I guess! Right? This is one of the most popular templates, especially for business consultancy proposals [ Learn more about these Proposal Templates ] I’ve been in the […]

S.P.E.E.D. Writing – 37 Ways to Increase Your Business Writing Productivity

technical-writer-ivan-walsh-chinaWorking in China means more business and less technical writing, especially proposal development, web marketing case studies and white papers. As some friends I hang out with on LinkedIn are also moving into biz writing, I thought I’d add a few tips here. While there is some overlap with technical writing, it does require a different mindset, for example, to understand the emotional drivers that persuade customers to accept or reject business proposals.

Business Process Design Tutorial – Part 1

At the end of the workshop, our client confessed, ‘I didn’t know our business worked like that’.

We’d moved onsite and over three months mapped out the processes in his Finance, Sales and Operations Depts. For me, one of the most rewarding aspects of Business Analysis is discovering how a business works and then mapping it out in Visio.

A-Z of Customer Complaints

The more you sell, the more complaints. Nothing personal. Oscar Wilde said, ‘the only thing worse than being talked about, is not being talked about.’ It’s the same on the web. If you plan to run a business, you better get ready to deal with the complaints.

We’ve sold more than $600,000 of goods in three years. On good days, we do $4,000. Most days it’s about $2,000. That’s each day, every week, every month. We’ve learnt a few things. The #1 lesson I learnt is… take real good care of your customers and they’ll come back, and come back again, and come back again. Believe me, this is much better than chasing down new customers.

Where is the Social Media ROI?

When it comes to social media, many business’ are interested in ROI. Having a team of people (or even one depending on the size of the company) can take away hours/hour of the day they could be spending on other tasks. This means it needs to be worth that time for business owners to jump onboard.

HBR: The Business Case for Women Leaders

Two articles in this week’s Harvard Business Review caught my attention: What the U.S. Can Learn From Europe About Gender Equality in the Workplace, and Can She Lead? The articles raise the sensitive issue of whether women make good bosses, want to be bosses and (slightly controversially), will men support women bosses or do their […]

Business Negotiation: Learning To Say ‘No’

Roger Fisher best-selling business book on successful negotiations, Getting to Yes: Negotiating Agreement Without Giving In focused on how to gain mutual agreement between parties without confrontations. Its premise was that both parties want to get to “Yes.” You’ve read hundreds of article along the same lines. But not everyone is into win-win. Today, we’re going to look at getting to No.

How to Give Your Boss ‘Upward’ Feedback

I never give advice. Let me rephrase that. I never give unsolicited advice. If you don’t ask for my opinion, I don’t give it. It’s not because I don’t want to help you. I do. It’s because people value what they pay for. And the ‘ask’ in asking for an opinion is a type of payment… and Trust is the currency. This brings us to the tricky subject to giving feedback to your boss. When do I give my opinion? How do I phrase things to avoid offense? What happens if I get it wrong? Here are a few ideas.

How to Answer 70 Emails a Day

As someone who runs their own company, lost time is lost money. And, it’s no different if you work for someone else. Lost time = lost money. Every minute counts. ‘Help me answer every email in the same biz day!’ I got this from a good friend a while back and this is what I wrote back to her. ‘I get approx 70 email a day. 120 is high. 50 low. I run 7 sites. Most of my customers are in the US but I have others in the UK, across Europe and in Australia. So, emails are always coming in. Here’s what I do:

How to Write a Business Plan for a ‘Work From Home’ Business

Summary: Developing a Business Plan for a Work From Home business requires a clear understanding of the investor’s requirements. Understand their Point of View before you start to write. This three-part formula unlocks the key to running a successful home-based business. Working from home isn’t quite as easy as the online ads make it out […]

Why Bill Gates Chose Warren Buffet as His Role Model

Should you use a role model to develop your business? Maybe you should: the top business magazines say, ‘be yourself, be authentic, share your story’ Or maybe you shouldn’t. For entrepreneurs, using a role model creates a dilemma. Does it mean you’ve sold out? Do you lose street cred? Can you really copy someone else and be true to yourself?

Why Middle-Age Waitresses Get Bigger Tips

Like experiments? Try this the next time you go out. Keep an eye on the waitresses and see who they touch, where they touch and when they touch. Understanding the power of touch, both inside and outside the office, can make a significant difference to your career. If you get it right! And you’d be forgiven for thinking that the leggy blondes, (or tall handsome waiters) would get the bigger tips. Doesn’t work like that. Here’s why.

How to Get Your Site Verified on Google.com

Google Webmaster Tools is one of the hidden secrets on Google. Use this to add your site directly to its index, verify that Google sees your site (and sub-domains), and also fix the errors it has identified. Split testing has shown me that sites indexed this way perform better than sites that rely on xml […]