Customer Support / FAQs

Please email info at klariti dot com if you have any queries relating to Payments, Returns or downloads.

1. What file formats are the templates in?

The files work on Word 97, 2003, 2007, Office 2010, Office 2016,  Windows 7, XP, Vista, and Apple iWork.

2. Can I download them online?

Yes. After you make the payment, you are returned to the Order Page where a link to download the templates is displayed. The link is in blue on the top left of the page. 

In addition, you will receive an email with a link to download the templates.

3. What is the license agreement?

You can change any part of the templates that you wish. The main restriction is that you cannot sell, rent or license these templates as though they were your own. Read the License Agreement here

4. What is the refund policy?

We offer a 60 days refund policy.

5. I Want to Buy. How Does It Work?

  1. Click either PayPal or Debit or Credit card.
  2. Enter your payment details.
  3. You are returned to the Order Page where a link to download the templates is displayed. The link is in blue on the top left of the page. 
  4. An email is also sent to you with a link to a Download page.

Note: If you use Gmail, the email may go into the Spam folder. 

6. I need technical support. Who do I contact?

If you experience trouble downloading a product, or you have other technical issues with a product, please contact info at 

This contact information is included in the confirmation email send you immediately following your purchase. Please allow us 24 hours to respond.

7. I have not received my product. Who do I contact?

Please email info at or ivanawalsh at 

Please include your order number..

8. Why does my file say it’s corrupt?

If you open a zip file during the download, it may display an error message that the file is corrupt. What this means is that not all of the file have downloaded and therefore the system thinks its contents are corrupt. 

Please try to download the file again or contact us for assistance.

9. What’s your contact address?

Email: info at klariti dot com

Tel: 00.353.86.0886.349

Skype: ivanwalsh

Address: 63 Ripley Hills, Killarney Road, Bray, Co Wicklow, Ireland

Company Number: 418592

Company Name: Klariti Ltd

10. Who are your Customers?

Here is a sample list of our customers.

Since 1998, Klariti provided products and services to Accenture, AIG, Bearing Point, Boeing, Capgemini, Cisco, Disney, Ernst & Young, GE, HBO, IBM, J.P. Morgan, KLM, KPMG, Lehman Brothers, LEVI’S, MacDonalds, Macy’s, Mayo Clinic, McCormick, McGrawHill, MEGA, Mesirow , Mitre, NHL, NTL, OmniVision, Oracle, OshKosh, PennWest Energy, Pepico, Performance Technologies, Philips, PriceWaterhouseCoopers, PV Cycle, Raytheon, Reuters, Roche, Rogers, SAAB, Sabre Holding, Safeway, Sagem Morpho, Sara Lee, Shaw, Shell, Siemens, Sikorsky, Sobeys, SpeakEasy, SunPower, Sydney Opera House, Symantec, TATA, Tetra, ThyssenKrupp, TNT, Toyota, Travellers, TYCO, UC Davis, Verizon, Visteon, Vodafone, Wachovia Securities, Wal Mart, Whirlpool, WIPRO, Zurich

11. Do you have any endorsements?

Yes! Here are some kind words we received from happy customers.