Customer Support / FAQs

Please email info at klariti dot com if you have any queries relating to Payments, Returns or downloads.

1. What file formats are the templates in?

The files work on Word 97, 2003, 2007, Office 2010, Office 2016,  Windows 7, XP, Vista, and Apple iWork.

2. Can I download them online?

After you make the payment, you are sent an email. This has a link to a Download Page from where you can save the templates,

3. What is the license agreement?

You can change any part of the templates that you wish. The main restriction is that you cannot sell, rent or license these templates as though they were your own. Read the License Agreement here

4. What is the refund policy?

We offer a 60 days refund policy.

5. What’s Your Email Address?

You can contact me at

6. I Want to Buy. How Does It Work?

Click the Buy button and you will be sent to a secure page on 1. This is the Klariti logo. It shows that this order is from 2. This is the amount of the order. It defaults to USD but you can change it your local currency if you wish. 3. Enter your credit card details.  4. Optional – Click the PayPal logo if you want to pay with PayPal instead of your credit card. 5. Click Pay Now. eJunkie will send you an email with a link to the Download page. 6. Save the files to your PC and check you have everything. 7. Paypal will send you an e-mail with your Receipt Number.

7. What type of payments do you accept?

Visa, MasterCard, American Express, Discover, Eurocard, Bravo, Diners Club, Carte Blanche, and JCB.

8. Can I pay with PayPal?

Yes. When you go to the sales page, click “Or Click HERE to pay by PayPal

9. I need technical support. Who do I contact?

If you experience trouble downloading a product, or you have other technical issues with a product, please contact ivan at  This contact information is included in the confirmation email send you immediately following your purchase. Please allow us 24 hours to respond.

10. I have not received my product. Who do I contact?

Please email ivan at or info at or ivanawalsh at  Please include your order number..

10. Help! I’ve accidentally deleted my templates!

Just drop us a line with the order number. We’ll send it out. If you have forgotten or lost the receipt number, let us know when you bought the templates and the email address you used to buy the products.

11. Why does my file say it’s corrupt?

If you open a zip file during the download, it may display an error message that the file is corrupt. What this means is that not all of the file have downloaded and therefore the system thinks its contents are corrupt. Please try to download the file again or contact us for assistance. Email us the receipt number you received from eJunkie and we’ll send you another copy.

12. What is your return policy?

Klariti Ltd will, at its discretion, allow for the return or replacement of any defective product within 8 weeks from the date of purchase.

13. How are customer inquiries handled?

When a customer contacts us, our first response is to offer technical support for the product. If the product is unsatisfactory for reasons beyond our control then a refund will be processed. Refunds are credited to the account used to make the original purchase.

14. What’s your contact address?

Email: info at klariti dot com Tel: 00.353.86.0886.349 Skype: ivanwalsh Address: 63 Ripley Hills, Killarney Road, Bray, Co Wicklow, Ireland Company Number: 418592 Company Name: Klariti Ltd

15. Who are your Customers?

Here is a sample list of our customers. Since 1998, Klariti provided products and services to Accenture, AIG, Bearing Point, Boeing, Capgemini, Cisco, Disney, Ernst & Young, GE, HBO, IBM, J.P. Morgan, KLM, KPMG, Lehman Brothers, LEVI’S, MacDonalds, Macy’s, Mayo Clinic, McCormick, McGrawHill, MEGA, Mesirow , Mitre, NHL, NTL, OmniVision, Oracle, OshKosh, PennWest Energy, Pepico, Performance Technologies, Philips, PriceWaterhouseCoopers, PV Cycle, Raytheon, Reuters, Roche, Rogers, SAAB, Sabre Holding, Safeway, Sagem Morpho, Sara Lee, Shaw, Shell, Siemens, Sikorsky, Sobeys, SpeakEasy, SunPower, Sydney Opera House, Symantec, TATA, Tetra, ThyssenKrupp, TNT, Toyota, Travellers, TYCO, UC Davis, Verizon, Visteon, Vodafone, Wachovia Securities, Wal Mart, Whirlpool, WIPRO, Zurich

16. Do you have any endorsements?

Yes! Here are some kind words we received from happy customers.