Your product has to compete with an increasing number of rivals. When you do land a prospective customer, make sure that the instructions are easy to follow, relevant, and unambiguous. Let’s look at two examples from Apple and Microsoft’s guidelines for web writing.
Tag Archives: Document Review
Let’s look at how to create a drop-down list in MS Word Before we start: If you don’t see the Developer tab, click File, Options, Customize Ribbon, and select Developer. How to Create a Drop-down List – Short version On the Developer tab, in the Controls group, click the Drop-Down List Select the content control, and then on the Developer tab, click Properties. To create […]
Noreen Malone, senior editor at New York magazine, admits what everyone else thinks about those pesky em-dashes. “The problem with the dash—as you may have noticed!—is that it discourages truly efficient writing. It also—and this might be its worst sin—disrupts the flow of a sentence. Don’t you find it annoying—and you can tell me if […]
The first question is: who are you writing this customisation guide for? As a technical writer, the skill to developing a useful guide is to keep the reader in mind. Who will be reading this customisation guide? What’s the most important thing they need to know? How can I make this more helpful to them? […]