Your product has to compete with an increasing number of rivals. When you do land a prospective customer, make sure that the instructions are easy to follow, relevant, and unambiguous. Let’s look at two examples from Apple and Microsoft’s guidelines for web writing.
Let’s look at how to create a drop-down list in MS Word Before we start: If you don’t see the Developer tab, click File, Options, Customize Ribbon, and select Developer. How to Create a Drop-down List – Short version On the Developer tab, in the Controls group, click the Drop-Down List Select the content control, and then on the Developer tab, click Properties. To create […]
Noreen Malone, senior editor at New York magazine, admits what everyone else thinks about those pesky em-dashes. “The problem with the dash—as you may have noticed!—is that it discourages truly efficient writing. It also—and this might be its worst sin—disrupts the flow of a sentence. Don’t you find it annoying—and you can tell me if […]
The first question is: who are you writing this customisation guide for? As a technical writer, the skill to developing a useful guide is to keep the reader in mind. Who will be reading this customisation guide? What’s the most important thing they need to know? How can I make this more helpful to them? […]
