Tag Archives: Communications

NEW – Communications Plan Templates for MS Office and Apple iWorks

If you work in an IT company, you know that communicating both internally and externally to customers is always a challenge.
Creating a communications plan especially in IT is difficult as due to the dynamic nature of the industry, multiple stakeholders, and the technical complexity of the products.
If I were to identify some of the main challenges I see, it would include the following:

Q: Do you learn faster by reading blogs or watching videos?

I’ll be honest. I didn’t get this video thing until I saw the Khan Academy. It’s incredible. If you commute, you’ll have noticed that everyone seems to be watching videos these days instead of reading the paper. The others are on Kindle. I have an 80 minute commute three times a week. It’s interesting to […]

How to Answer 70 Emails a Day

As someone who runs their own company, lost time is lost money. And, it’s no different if you work for someone else. Lost time = lost money. Every minute counts. ‘Help me answer every email in the same biz day!’ I got this from a good friend a while back and this is what I wrote back to her. ‘I get approx 70 email a day. 120 is high. 50 low. I run 7 sites. Most of my customers are in the US but I have others in the UK, across Europe and in Australia. So, emails are always coming in. Here’s what I do:

How to Get Rid of a Troll

I have a troll. Do you? Trolls slither over the internet. They start as lurkers, then get brave, creep out and spit things at you. 10 out of 10 trolls feed on attention. Negative or positive – they don’t care. Attention is the oxygen that keeps them going. Here’s the story of how I found my troll and what we may do next?