Service Level Agreement (SLA) Template (MS Word/Excel)
You can use this Service Level Agreement template including 2 pre-formatted templates in MS Word for your next project. Each template has 26 pages of sample material including sections on Scope of maintenance, Financials, Reporting, Terms and Conditions, Service Level Agreement, Expected Growth and Change, and Costs.
You also get 3 free Excel spreadsheets for managing the List of Items covered in the SLA, Budget, and a Contract Directory for keeping track of your Service Providers.
Service Level Agreement Template : Screenshots
Service Level Agreement – template
SLA Excel Spreadsheets
Service Level Agreement: Table of Contents
1. Executive Summary
1.1 General overview
1.2 Scope of maintenance
1.3 Financials
1.4 Key Contacts
1.5 Hours of coverage
1.6 Reporting2. Terms and Conditions
2.1 Agreement period
2.2 Reviewing the Service Level Agreement
2.3 Renewing the Service Level Agreement
2.4 Maintaining the Service Level Agreement
2.5 Changing the Service Level Agreement
2.6 Changing [Service Provider] 2.7 Discontinuing Maintenance
2.8 Service goals
2.9 Failure to meet Terms & Conditions
2.10 [Service Provider] Location
2.11 Maintenance Continuity
2.12 Roles and Responsibilities
2.13 Third Parties
2.14 Project Start-Up3. Service Level Agreement
3.1 Supported Hardware and Software
3.2 Schedule
3.3 Preventative Maintenance & Scheduled Unavailability
3.4 Non-Scheduled Downtime
3.5 Security
3.6 Reliability Objectives
3.7 Problem Reporting
3.8 Backup and Recovery
3.9 Business Continuation
3.10 Expected Growth and Change
3.11 Application Users and Volume Metrics
3.12 Performance Expectation
3.13 Periodic Review
3.14 Logging Issues
3.15 Tracking Issues4. Costs
4.1 Cost Schedule
4.2 Pricings per year
4.3 Changes
4.4 Overtime
4.5 Travel Expenses
4.6 Authorized Charges
4.7 Final Problem Resolution
4.8 Method of Payment5. Signature Page
Product Format & Contents
The templates are in Microsoft Word and Excel format (.docx and .xlsx) and can be downloaded online for only $9.99.
The template pack includes the following documents:
| SLA Template #1 | 26 pages |  |
| SLA Template #2 | 26 pages | |
| SLA Items List, Budget, and Contract Directory spreadsheets | 3 spreadsheets |  |
Product Specifications
File Format: The templates are in Microsoft Word (.docx) and Microsoft Excel (.xlsx) format.
Opening the Files: You don’t need any special software to unzip the files. To unzip the files, right click on it, then select Extract, and save it to your computer.
Getting Started: Depending on your MS Office settings, the files may say Read Only when you open them. If this occurs, click File, Save As and save the files. There are no security settings on any of the files.
Images: All of the images in the templates are copyright free.
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I am here to help you with any questions. You can contact me directly if you need any helping using these templates.
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The files work in MS Word 97, 2003, 2007, Office 2010, Office 2016, Windows 7, XP, Vista, and Apple iWork (if you have Word for Mac), and Google Docs.
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Read How to Pay with Your Credit Card (Instead of PayPal) here.
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- Tel: 00.353.860.886.349
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As we’re in Europe, there may be a time difference when getting back to you.
Again, if there are any problems, just let me know.
Regards,
Ivan Walsh
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