Process Design Tips From DHL

As a process designer, I’m always looking at how other companies design their processes, in particular how they manage exceptions, errors, and unexpected actions, typically an ‘edge case.’ Download Now for $9.99 – Buy Here! [Learn more about these templates here] Last month I bought two computers. One Toshiba laptop, the second an Alienware desktop, […]

[Video] How 3 Minute Videos Help Promote Small Businesses

Why aren’t you using video to create more content? I took this video when heading to a museum in a Beijing taxi. It won’t win any academy awards but it has a certain charm. For me, shooting videos just makes sense. You can always find five minutes to flip open your phone and press Record. You […]

20 Business Process Writing Tips

Summary: Business Process documents give business and technical users an objective snapshot of how a system works. Use these guidelines to improve how you analyze, document, and review As-Is and To-Be processes.  Download Now for $9.99 – Buy Here! [Learn more about these templates here] Ask how it works. In other words, you can’t write […]

How to Improve ‘Listening Skills’ When Gathering Functional Requirements

Summary: Listening skills help business analysts gather the right level of information to document functional, technical, and business requirements. The ability to listen – not just wait until the other person is finished, so you can have your say – is one of those skills that makes you better at doing your job. Learn more […]