How (and When) To Use ‘Please’ in Government Forms

How can you write government documents that are polite but also firm? For example, should you use Please on application forms? Yes? But how often? Is it possible that you can over-do the politeness so that it clutters the page and gets in the way of the applicant? For example, you know when somehow is simply […]

NEW – Software Testing Templates – 50 MS Word + 40 Excel spreadsheets

We’ve updated the very popular Software Testing Template pack. It now includes almost 100 templates to help software testers, developers, and others involved in writing test cases, status reports, and other QA documentation. It includes 50 MS Word and 40 MS Excel templates. You can use these templates to save time when creating test forms, logs and […]

How to Manage Large Technical Writing Projects in 5 Steps

Summary: Plan your writing before you start. This ensures your material is focused, less likely to revision, and aligns with your content strategy. This Klariti tutorial provides a step-by-step guide to write, edit, and publish large documentation deliverables, such as RFP responses, business plans, or technical documentation. [Learn more about this Software Development Template Pack. […]

How To Face Your Harshest Critics

Can you relate to this? A major project has fallen behind schedule. It is way over-budget, morale has collapsed, and your leadership is being questioned. It’s got real nasty. It’s your fault. They’re pointing the finger at you. What should you do?

If the criticism is from outside the organization, then define the ground rules for your Communications Plan. Identify who is responsible for what type of communication, how it will be delivered and what messages you want to convey. The benefit of a cohesive Communications Plan is the message coming from all staff will be consistent and ensure that your core values are communicated effectively.