Acceptance Criteria Log Template – MS Excel – Software Testing

Download the MS Excel Acceptance Criteria Log template to help your Software Testers improve the quality of their QA documentation. Learn more about the Software Testing Templates. What is Acceptance Criteria? Acceptance Criteria are the conditions that a product must satisfy before it can be accepted by a user and passed in the Production phase […]

10-Point Checklist For Headline Writing

Looking for headline writing tips that will capture attention immediately and force readers to stop in their tracks? Who doesn’t? What exactly are headlines? What purpose do they serve? Headlines are the ‘ad’ for what’s about to follow. Its purpose is to tease the reader into clicking or reading more. If your headline fails, no one […]

Business Rules vs. Business Requirements

Summary: Understand the difference between business requirements and business rules before you start defining the business process. This Klariti tutorial will explain how to write business requirements and how, and where, to include business rules in your process and workflow designs. Business Rules vs. Business Requirements One area where many graduates and business analysts get […]

9 Ways to Write Better Abstracts

I had planned to call this article ‘The Nine-Step Strategy for Writing Summaries That Intrigue Readers’ but had a second look. It’s a bit long. And as this article is about writing headlines, summaries and abstracts, well… Let’s stick to the plan.

“An abstract highlights the key points you want your reader to remember after they’ve read your document.“

How to create a practical document review checklist

One of the problems of reviewing a document online is that you need a common set of guidelines. In theory a style guide should do this but I often find that people tend to avoid them. They’re too much work. A more practical approach is to create a checklist of the most important things they […]

Zen and the Art of Training Plan Maintenance

Ever planned to run a 1ok mini-marathon? Good intentions, right? One part says Yes. Another says… No. There’s always that little voice in your head going, “Can’t we do it later? Just a little while? Pur-lease!” For me, I like the idea of training, but making the actual effort can be different. Corporate training is […]

129 Deadwood Phrases that Kill Good Writing

Reduce the word count and create more space by pruning dead wood phrases, such as: a majority of – most a sufficient amount of – enough according to our data – we find accordingly – so accordingly – therefore, so add an additional – added – bonus addressees – you advance – planning advance – […]

[Tutorial] White Papers: 14 Writing Guidelines

How we write white papers has changed. In the past, they were longer, more academic, and less visual. Today, white papers are used as a type of marketing tool, a form of lead generation. Because of this business writers need to adjust the tone, voice, style, and format of white papers, especially those which will […]

Audience Analysis Checklist For Marketing Plans

Summary: Audience Analysis is the foundation of your marketing plan. Use it to crystallize what you know about prospective customers so you can reduce the guesswork and start building products and services real customers will pay for. Audience Analysis Checklist If you’re looking for ways to improve your audience analysis and conduct better market research, […]

A “Failure to Communicate” Plan

What we have here is a failure to communicate. If you’ve seen Cool Hand Luke you’ll know what’s coming next. While no one sets out to intentionally communicate poorly, we’re surrounded with examples where communications fail, are misinterpreted, or create a backlash. So, how do we resolve this? Let’s break it into three stages: Preparing […]

The (real) purpose of meetings is

To remove obstacles. It’s not: to get status updates (that’s what status update reports are for), brainstorm ideas (that should be in workshops) or wait for others. The last one is important because it happens so often, we tend to get used to it. My approach to meetings changed after I stared working with a […]

The Michael Phelps Action Plan Tip

He’d just won. The first time I saw Michael Phelps was the interview that followed afterwards. Somehow I’d missed the race. ‘We’re not there yet.’ What caught my attention – and this came up a lot during the Olympics – was that even though he’d just won his fourth of fifth medal, his focus was […]

4 Business Report Writing Tips

Do you freeze when sitting down to write long reports? While most of us can write short emails, status reports, and project plans, writing long business documents can be more difficult. How do you start? Here’s a four step approach for writing long documents. It makes it easy for you as the writer and more […]

5 Headline Writing Tips From the BBC

How can the BBC make you a better business writer? Let’s take headlines. Unless readers are attracted to your headline, they won’t click on it. If they don’t click on the headline, they don’t read your blog post. You can see why headlines are important, right? They’re the ‘teaser’ for your article. So, how do […]

The Jennifer Hudson Guide to Size Zero Writing

You have to admire Jennifer Hudson. When most celebrities go from ‘full-bodied’ to size zero, there’s a backlash, especially from loyal fans who feel they’ve sold out. Jennifer seems to be the exception. As a business writer, I try to look at situations like this. What makes it so different? What kernel of an idea […]