How to Write Better Business Processes Designs

Business process design covers many areas. It involves understanding requirements, both the business and functional, the ability to interview different subject matters experts, then write the narrative explaining how the process currently works (as is) and could work (to be). [Learn more about these Process Design MS Word templates here] Furthermore, it requires visual design […]

How to Write Steps for Procedure Manuals

Should you use action verbs when writing your procedures, for example, click, run, open, or use different phrasing? A lot of this has to do with your reader. Or to be more precise what the reader is doing WHEN they are reading your procedure. Imagine for a second that the reader has printed out your […]